A complete service for accepting payments over the phone, iPayX offers an Interactive Voice Response (IVR) solution. An automated IVR system is an excellent way to improve customer satisfaction, cross-sell products and manage accounts. The initial investment of internally adding IVR payment services to your existing call center can be extreme. In addition to the lengthy internal development process that often requires months of staff time, there's the high costs of IT and management staff to install, set-up, maintain and frequently upgrade systems. Coupled with the high cost of sophisticated software - and your own server farm - the development and use of in-house systems is often an unattractive financial option.
A better strategy is to utilize an experienced, high-quality hosting firm, such as iPayX. You'll always be assured of having the latest software, leading-edge equipment and a highly skilled technical staff to maintain peak performance.
iPayX provides these services using voice or touch-tone. Our services work seamlessly with your customer's available phones and business model. Plus as customer "touch points" continue to expand and develop, iPayX helps you not only provide a persistent image and an excellent customer experience, but also help you collect the data to evaluate your products and services and create future profit models.
Using Interactive Voice Response
iPayX offers voracious systems that can increase payment collection capability. Using either touch-tone or spoken (voice) input, callers can interact with your systems in real time to check account balances and make payments by card or eCheck. Using Automated Speech Recognition (ASR), your callers "speak" their requests and the system responds accordingly - regardless of accents or voice type.
Touch Tone - If desired, your customers may enter information using a touch-tone key pad from their wireless or wired telephone.
At iPayX, we not only offer the best services, but we make significant investments in the hardware, software and technical experts required to support these services. With iPayX, you can rely on:
- The industry's best, dynamically allocated voice (speech) services - with no additional licensing costs
- Scalable, flexible and extendible programs and platforms that expand as your business or business cycles require
- Robust, real-time reporting that can interface with your existing call center or service center
- Domestic and International toll-free lines with wireless and VoIP network access
- 24/7 system monitoring
The advantage of Pay-By-Phone Bill Pay Services is that payments are recorded by the iPayX service and utilize the same merchant and corporate treasury accounts for clearing transactions. The payments appear in the same ERA (Electronic Remittance Advice) file and also are reflected in standard service reports where they are identified as IVR payment transactions.
By using iPayX IVR Bill Pay Services, you can better serve your customers while reducing your costs.
While you are improving your customer relationships through reduced demands on your customer service department and providing efficient payment call servicing, you can effortlessly enhance each customer's profit potential.
The iPayX IVR Solution has the ability to help you collect more money, faster.